Shipping Policy
Applies to all US shipments
All items ship via USPS to United States residences only. Orders weighing less than 16 ounces (1 pound) are mailed via USPS Ground Advantage shipping. All others are mailed via USPS Priority shipping.
All orders will be shipped within 3-5 business days. USPS delivery time is 1-3 business days in addition to that. Please note that USPS Ground Advantage is not a guaranteed service, but more often than not packages are delivered on time. USPS Priority Mail is a guaranteed service.
Once your order has been shipped, an email containing a USPS tracking number will be sent to you. Please use USPS Tracking and the tracking number provided to monitor the delivery status.
Applies to all shipments to Jamaica
Due to a difference in international shipping policy, orders to Jamaica are delivered in 10-20 business days. You will be provided with tracking updates via the email address used to place the order. We recommend creating an account with a local courier in Jamaica and have your package be delivered through them. That way you can track your package from start to finish.
Refunds/Returns Policy
GENERAL ORDERS
In the event that you are dissatisfied with your purchase, you have 14 calendar days to return the item. The item must be in its original packaging and be unaltered. You will receive a full refund. Tibzie reserves the right to let you keep an item and issue a partial refund to you.
PERSONALIZED ORDERS
Due to nature of the work we do, items which are personalized to suit your needs cannot be returned or refunded. You have 24 hours to notify us of any change in, or to cancel, your order. If 24 hours have elapsed, you will not be issued a refund. Unless you opt out, we will send a final proof for confirmation before fulfilling a personalized order, so you will have an opportunity to make necessary changes to suit your needs.
Thank you.